Job Description

Non-Us Accredited Foreign GraduateYou've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions.As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. After successfully passing FPGEE and TOEFL, you will be eligible to apply into this role to complete your required US Internship hours that build upon your Pharmacist education to develop your knowledge, skills, and abilities. You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120-days of the completion of required US Internship hours.While working as a Non-US Accredited Foreign Graduate, under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:Patient SafetyPharmacy Professional PracticeRegulatory RequirementsQuality AssuranceCustomer ServiceInventory ManagementWorkflow Management excluding final prescription verificationA key component of the Non-US Accredited Foreign Graduate role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your teamSupport your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities, and decrease knowledge gapsIdentify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goalsAdapt to change and adjust plans to thrive in a dynamic community healthcare settingSeek new ways to grow, collaborate with others, and deliver better outcomesAlign others around our purpose to bring your heart to every moment of your health and gain support and commitmentFacilitate a 'team' culture that promotes caring, energy, enthusiasm, and prideApply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitorsPrimary Job Duties & Responsibilities:Customer ServiceGreet each customer in a courteous and professional manner both in-store and at the drive thru windowAssist all pharmacy and front store customers with their questions and concernsAnswer telephone with a warm and friendly greetingRequest additional help and work with others to find solutions when needed to maximize customer satisfactionRemove obstacles to make customers' experiences easier when possiblePerform approved register transactions including cash, check and charge, bagging merchandise upon completion of saleEngage with customers and seek ways to create heartfelt, personalized moments during their visitsRegulatoryMaintain customer/patient confidentiality according to HIPAA and company standardsCommunicate with customer/patient while protecting their confidential drug informationComply with all federal and state laws, rules, and regulationsComply with all CVS policy and standard operations procedures (SOPs) at all timesMeet requirements for state and federal licensure within an appropriate timeframePharmacy OperationsAdhere to CVS workflow and ensure standards are maintained at all timesProcess prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptionsResolve third party rejections and complete any manual claim formsPerform all prescription pick-up procedures, in adherence of CVS policy and proceduresAccess, input and retrieve any necessary information to/from the workstationMaintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as neededAssist with putting away drug orders (except Clls) as permitted by lawDeliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.Counseling under the direct supervision of a licensed pharmacist:Offer to counsel and direct customer to pharmacist if necessaryField any medical questions when appropriateCommunicate and interact with all healthcare professionals to provide optimal careWhen applicable, solicit information on a customer's medical history to give appropriate medical advicePractice and develop duties performed by pharmacists according to lawLeadershipCommunicate with Field Management and Corporate as neededParticipate in all required store operational meetingsSupport maintaining a clean, organized, and professional pharmacy department, according to CVS standardsSupport scheduling activities according to the needs of the business and workflow modelCoordinate/implement the training and development of Pharmacy Support StaffRecognize others and celebrate successComplete all required training programsEducation: Indicate the amount of education TYPICALLY required to fulfill the responsibilities of the role.RequiredHigh School Diploma or General Equivalent Development (GED)Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacyOther License(s): active Pharmacy Intern license in state where district is locatedPreferredOther Certification(s): Eligibility to immunizePrior Relevant Work Experience : Indicate the amount of prior RELATED work experience TYPICALLY required to fulfill the responsibilities of the role.Required – 0 to 3 yearsPreferred – 3 to 5 yearsEssential Qualifications, Essential Functions & Preferred Qualifications:Essential Qualifications and Functions:Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVSPharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours. Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.Strong communication and presentation skillsSkill In:Results OrientationColleague EngagementActive ListeningCustomer and Community EngagementConsumer BehaviorNegotiation and Conflict ResolutionPatient CounselingEmotional IntelligenceTime ManagementDigital LiteracyAbility To:Have regular and predictable attendance including nights and weekendsComplete any additional tasks as directed by supervisor or managerComplete all required training and obtain required

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