Job Description

Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Manager based in Canada. As a Case Manager, you will support patient and healthcare provider services by helping ensure reimbursement-related requests are handled accurately and efficiently. You will coordinate documentation, case updates, follow-ups, and communications to keep cases progressing smoothly. The role combines case coordination, customer operations, reimbursement support, and issue resolution within a healthcare environment. You will work with both internal and external stakeholders to clarify requirements and resolve routine challenges. Your attention to detail will help maintain accurate records and reliable operational workflows. You will also contribute to process improvements that strengthen service quality, scalability, and continuity. This is an opportunity to make a meaningful contribution to healthcare access while working as part of a collaborative, purpose-driven team.

Accountabilities

• Coordinate reimbursement-related documentation, case updates, follow-up activities, and communications to support timely case progression.
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions, helping minimize delays and improve access-related outcomes.
• Maintain complete and accurate case records, reimbursement documentation, and system updates to ensure strong operational visibility and reporting readiness.
• Monitor reimbursement trends, recurring issues, and escalation indicators, identifying opportunities for proactive resolution and improved service continuity.
• Collaborate with internal teams, healthcare providers, patients, and other external stakeholders to clarify reimbursement requirements and facilitate case resolution.
• Support consistent communication throughout the case lifecycle, ensuring relevant information is captured and shared appropriately.
• Contribute to process improvements, workflow enhancements, and operational readiness initiatives designed to make reimbursement support more efficient and scalable.
• Follow established procedures and operational requirements while maintaining a high standard of accuracy, confidentiality, and customer service.

Requirements

• High school diploma, GED, or equivalent practical experience required.
• At least 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.
• Experience handling documentation, case records, customer inquiries, follow-ups, and issue resolution in a structured operational environment.
• Strong organizational and time-management skills, with the ability to manage multiple cases and priorities accurately.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals, internal teams, and external stakeholders.
• Strong attention to detail and a demonstrated ability to identify documentation gaps, inconsistencies, and workflow issues.
• Ability to work independently while collaborating effectively within a distributed or cross-functional team.
• Comfortable using business and case-management systems to maintain records, track activities, and support reporting.
• A certification in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement is considered an asset.
• A patient-focused, service-oriented approach and commitment to supporting positive healthcare access outcomes.

Benefits

• Full-time employment opportunity with a remote work arrangement in Ontario, Canada.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Support for physical, emotional, financial, and social well-being.
• Programs supporting working families, which may include dependent care, adoption assistance, family-building support, behavioral health resources, and caregiver support.
• Paid parental and caregiver leave programs, where applicable.
• Access to training, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer initiatives.
• Inclusive and collaborative work environment focused on meaningful impact in healthcare.
• Equal opportunity and accessible recruitment practices, with reasonable accommodations available throughout the hiring process.

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