Job Description
Call Center Manager Greater Sacramento Area, CA (Hybrid/Remote) A growing organization is seeking an experienced
Call Center Manager to lead a high-volume customer service operation supporting healthcare-related programs and services. This leadership role is responsible for driving operational excellence, developing high-performing teams, and ensuring exceptional customer experiences.
If you are passionate about coaching leaders, improving performance metrics, and creating a culture of accountability and engagement, we'd love to connect with you.
What You'll Do Lead daily operations of a high-volume contact center
Manage, coach, and develop supervisors and customer service teams
Drive performance across key metrics including:
- Service Levels
- Quality Assurance
- Productivity
- Customer Satisfaction
- Workforce Performance
Analyze operational data and KPIs to identify trends and improvement opportunities
Partner cross-functionally to implement process improvements and business initiatives
Ensure compliance with organizational policies, quality standards, and regulatory requirements
Foster a collaborative, customer-focused culture that promotes engagement and accountability
What We're Looking For - 5+ years of leadership experience managing supervisors or teams within a high-volume call center or customer contact center environment
- Proven success leading operational performance and service delivery
- Strong coaching, employee development, and performance management skills
- Experience with contact center technology, CRM platforms, workforce management systems, and Microsoft Office
- Excellent communication, problem-solving, and leadership capabilities
- Healthcare, health plan, managed care, insurance, government services, or regulated industry experience strongly preferred
Why Consider This Opportunity? Hybrid work environment with primarily remote flexibility
Opportunity to lead and influence a large customer service operation
Collaborative leadership team focused on continuous improvement
Meaningful work supporting programs that positively impact communities
Career growth and advancement potential
Interested in learning more? Apply today or reach out for a confidential conversation.
Job Order Being Managed By: Nadina.Jackson@lhh.co m
"Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance"
Pay Details: $81,000.00 to $114,998.00 per year
Search managed by: Nadina Jackson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Work at office, Local area, Remote work